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In One Ear: Happy? Or not.

Push button ratings rule
By Elleda Wilson

The Daily Astorian

Published on August 24, 2018 12:01AM

Last changed on August 28, 2018 6:56AM

While at the Astoria Post Office last Friday, the Ear noticed an addition: a Smiley Terminal (pictured), so you can rate your experience in the land of stamps., a Finnish company, says the wireless terminals — which can be used to measure feedback from customers or employees — transmit the data over a secure 3-G network for evaluation. interviewed the company’s CEO and co-founder, Heikki Väänänen, in February ( He is pictured, inset, courtesy of HappyOrNot.

“We had the idea for HappyOrNot 15 years ago, when I was frustrated by the poor customer service in a local gaming shop in Finland,” Väänänen explained. “There was no way for me to voice my dissatisfaction, and as a result I could not expect the business to ever improve.”

Just so you know, the terminals also have “a built-in custom setting that filters out excessive button presses.” Like when you’re fit to be tied, for instance.


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