While at the Astoria Post Office last Friday, the Ear noticed an addition: a HappyOrNot.com Smiley Terminal (pictured), so you can rate your experience in the land of stamps.
HappyOrNot.com, a Finnish company, says the wireless terminals — which can be used to measure feedback from customers or employees — transmit the data over a secure 3-G network for evaluation. Telegraph.co.uk interviewed the company’s CEO and co-founder, Heikki Väänänen, in February (bit.ly/HeikkiV). He is pictured, inset, courtesy of HappyOrNot.
“We had the idea for HappyOrNot 15 years ago, when I was frustrated by the poor customer service in a local gaming shop in Finland,” Väänänen explained. “There was no way for me to voice my dissatisfaction, and as a result I could not expect the business to ever improve.”
Just so you know, the terminals also have “a built-in custom setting that filters out excessive button presses.” Like when you’re fit to be tied, for instance.