Workers at Portland's 911 bureau don't get the on-going training they need, according to a report released Monday by the city auditor.
Director of Audit Services Drummond Kahn, says the report found operators often didn't have the time to review new procedures for things like suicide calls.
"So we found on one hand that operators are trained very well before the come on duty as new employees," he said.
"But that on-going training could really be improved, to ensure that folks are able to process new rules, new guidelines and remain nimble," Kahn explained.
In a written response, the director of the emergency communications bureau, Lisa Turley, said sustained adequate funding is needed to address the problem.
Portland Commissioner Steve Novick said he intends to seek additional funding in the city's next budget.
This story originally appeared on Oregon Public Broadcasting.