The Oregon Employment Department has enabled simpler toll-free number for Oregonians needing access to information about unemployment insurance. The number, (877) FILE-4-UI or (877) 345-3484), can be used by anyone needing to file a new claim or wanting information about their existing claim, no matter where they are located in Oregon.
The new phone number is a part of an upgrade to the departmental telephone system that will provide several advantages including:
Reducing the amount of phone numbers the public needs to call
Technology to re-route toll free calls in emergency situations
Increased reporting options on call volumes
Savings in toll free costs to the department
In addition, the new system will allow for greater flexibility in monitoring incoming calls, which should result in fewer busy signals for the public during periods of high call volume.
For Oregonians needing to file a claim for unemployment benefits, the most efficient method is online at www.WorkingInOregon .org/ocs. If Internet is not available, individuals can file by telephone using the new toll-free number.
Individuals who live in the Portland, Bend, or Eugene areas, should continue to use the local phone numbers to their respective Unemployment Insurance Centers.