After reading "Why doesn't Sen. Wyden care?" in the "Cabbages and Kings" column (The Daily Astorian, March 17), I feel the need to relate my recent experience with U.S. Sen. Ron Wyden's office.

I am a local health insurance agent. One of my Medicare clients (who is on Medicare through disability, not age) is in need of a double organ transplant. A few months ago, Oregon Health and Science University refused to accept him on the list as a recipient, stating that Medicare will not pay for a double transplant.

Doubting that I would be successful negotiating with the powers that be at Medicare on my own, I contacted Wyden's Salem office. I was assisted by Fritz Graham, one of Wyden's representatives. I was treated with courtesy and the utmost respect.

When I explained the situation, Wyden and his staff helped us wade through the waters of Medicare, following up with e-mails and phone calls. Graham even gave me his cell phone number, since he spends much time in the field assisting others, as he was us.

The process took a couple of months, but to make a long story short, my client is now on the donor recipient list at OHSU awaiting the call for his double transplant, which Medicare will pay for.

The next time I have a difficult health care issue I cannot handle on my own, I am glad to know that Sen. Wyden, and his competent staff, care about their constituents and are there to be a valuable resource for me.